At Behind the Bling, we want your shopping experience to be smooth and satisfying. Please read our policy carefully before placing an order.
1. Return & Exchange Policy – 48 Hours
Return or exchange requests must be raised within 48 hours of delivery.
To initiate a return or exchange, email us at behindthebling@gmail.com with:
- Your Order ID
- Product name
- Reason for return/exchange
📌 Note:
- Return/exchange requests raised after 48 hours will not be accepted.
- All returns/exchanges are accepted only after approval from our team.
2. Eligibility Criteria
To qualify for a return or exchange, please ensure:
- The jewelry is unused
- All original packaging, boxes, pouches, and invoice are intact
- No scratches, signs of wear, perfume marks, or damage
⚠️ If the product does not pass the quality check, the request will be rejected.
3. Store Credit (No Cash Refunds)
We do not offer refunds for any reason.
All approved returns/exchanges receive Store Credit, valid for 12 months.
Store Credit Terms:
- Valid for 1 year from date of issue
- Can be used in a single transaction
- Cannot be split or transferred
- Cannot be clubbed with other offers
4. Damaged or Defective Product
We follow strict quality checks, but if your order arrives damaged:
⭕ An unboxing video is mandatory
Video must:
- Clearly show the parcel from all sides before opening
- Show the full opening process
- Show the damaged area clearly
- Be uncut and original
📩 Email us within 48 hours at behindthebling@gmail.com with:
- Unboxing video
- Order ID
- Clear photos of damage
If approved, we will arrange a reverse pickup at our expense and issue store credit once the product reaches us.
⚠️ If no unboxing video is provided, we cannot process the damage claim.
5. Exchange (Product Not Damaged)
If you want to exchange a product due to dislike or size/style choice:
- Customer must self-ship the item to our address
- Shipping costs are borne by the customer
- Store credit will be issued once the product passes quality check
6. Non-Returnable / Non-Exchangeable Items
The following items cannot be returned or exchanged:
- Customized jewelry
- Sale or discounted products
- Gift boxes/combo sets
- Products purchased during special promotions/offers
7. Processing Time
- Once we receive the product, allow 3–5 working days for quality check
- Store credit will be issued within 24–48 hours after approval
8. Cancellation Policy
To avoid operational delays and misuse:
We do not accept cancellations once an order is placed, regardless of payment method (including COD, if applicable).
9. Important Notes
- If the delivery package looks tampered or opened, refuse delivery.
- If the product is damaged but no unboxing video is shared, the request will not be accepted.
- Behind the Bling reserves the right to approve or reject any return after inspection.
10. Need Help?
For any questions, feel free to contact us at:
📩 behindthebling@gmail.com
We are always happy to assist you.
